Complaints Procedure

Do you have a complaint?

Serenity aim to provide a high standard of service to all our customers however if you do have a complaint we aim to resolve all customer issues or concerns as quickly as possible. In the majority of cases we hope that any issues can be resolved quickly and amicably to customers’ satisfaction.

Complaints should be directed to the Managing Directors at who will acknowledge receipt of your complaint within three working days of receiving it.  They will then endeavour to liaise with you quickly and resolve your complaint promptly.  A formal written outcome of our investigation will be sent to you no later than 15 working days of sending the acknowledgement letter.